Caroline Wayman, Chief Ombudsman and Chief Executive

Financial Ombudsman Service UK

Caroline Wayman, has 15 years’ experience at the ombudsman service and was appointed to her current role in July 2014. She’s held a number of roles at the service and is an experienced member of the executive team, having first been appointed to the executive in 2011 as principal ombudsman and legal director.

The Financial Ombudsman Service is an informal alternative to the courts that is free for consumers and provides an independent investigation of financial services issues. The ombudsman service has around 3,500 staff and handles about 1.4 million enquiries every year. Caroline is leading the ombudsman through its crucial next stages as it continues to develop its service to meet the changing needs of its customers and strike the right balance between innovation and protection.

Prior to the ombudsman service, Caroline trained as a barrister and spent her early career working in the insurance industry.