John joined FOS in 2011 as a dispute officer and progressed to Case Manager in 2015. John started his current role of Team Manager in Financial Difficulty in February 2017.
John has a Bachelor of Laws and Bachelor of Economics, majoring in banking and finance laws. John also holds a Graduate Diploma Legal Practice and is a trained mediator and conciliator.
Prior to joining FOS Australia, John was a Constable of Police at Melbourne North Police Station where he independently managed investigations and briefs at Magistrates’ Court level and was commended for his efforts in various volunteer campaigns, communicating and negotiating with a wide variety of the public, along with his talents in quickly de-escalating hostile situations.
From 2008, John was a Senior Associate at National Australia Bank where he provided complex financial and risk management solutions specialising in business lending, deposits and financial risk mitigation products.