Nicola was appointed Banking Ombudsman at the Banking Ombudsman Scheme from 1 August 2015. She has over 20 years’ experience in dispute resolution, including four as Deputy Banking Ombudsman. She has a law degree from Victoria University and a Masters of Public Health from Boston University. Nicola was previously the Chief Legal Advisor at the Office of the Health and Disability Commissioner and has worked in private practice. She has published and presented on dispute resolution in New Zealand and abroad. Nicola is a member of the Trust Board for the Malaghan Institute, an independent biomedical research institute, and the National Building Financial Capability Charitable Trust, a national entity that supports budgeting services.
Nicola is a member of the Australian and New Zealand Ombudsman Association (ANZOA). Established in 2003, ANZOA is a professional association and the peak body for Ombudsmen in Australia and New Zealand. ANZOA’s members are individual Ombudsmen working in not-for-profit industry-based, parliamentary and other statutory offices, which meet accepted high standards of independence, impartiality and effectiveness, and which observe the Benchmarks for Industry-Based Customer Dispute Resolution (CDR Benchmarks). More information at www.anzoa.com.au.